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Frequently Asked Questions

What is Dell SupportAssist?

SupportAssist was created by Dell to be your single source for PC help. This technology is like having your own Dell expert inside your PC, here to help whenever you need it. You can check hardware and software health and receive update recommendations as well as request help, find warranty details and keep drivers up-to-date.

What are the server requirements for SupportAssist to work?

• The server on which SupportAssist is installed must be able to communicate with the SupportAssist server hosted by Dell over the HTTPS protocol.

How do I contact Dell for technical support?

To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page. 4. Select the appropriate service or support link based on your need. 141 Title

How do I know if SupportAssist is able to connect to the Internet?

• If SupportAssist is able to connect to the Internet, the Registration page is displayed. • If SupportAssist is unable to connect to the Internet, a message prompts you to confirm if the system connects to the Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.


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